Refund Policy

Last updated: October 6, 2026

1. What this policy covers

This policy covers the Nicky Founding Member early access purchase ($14.99, one-time) sold on starvenicky.com. Payments are processed by Lemon Squeezy, our reseller and merchant of record, so your charge appears from Lemon Squeezy and refunds are issued through them back to your original payment method.

Purchases made inside the iOS app through Apple (for example, subscriptions after launch) are billed by Apple and refunded under Apple's rules at reportaproblem.apple.com. We can't issue refunds for Apple purchases.

2. Before the app launches

Nicky is still being built. Until the app is publicly available on the App Store, you can ask for a full refund at any time, for any reason. No forms, no questions.

3. If we don't ship

If Nicky is not publicly available on the App Store by June 30, 2027, we will refund every founding member in full within 30 days of that date. You don't need to ask. If we decide earlier that we won't ship, we'll tell you by email and refund you at that point.

4. After launch

Once the app launches and your founding member access is unlocked, you can still ask for a full refund within 14 days of the day we email you your access. After 14 days, purchases are final, except where the law where you live gives you more rights.

When a refund is issued, founding member access is removed from your account.

5. How to ask for a refund

• Email hello@starvenicky.com from the address you used at checkout, with your order number if you have it. Or
• Find your order at app.lemonsqueezy.com/my-orders and contact us from there.

We aim to process refunds within 3 business days. Your bank may take another 5 to 10 business days to show the money back on your statement.

6. Chargebacks

Please email us before disputing a charge with your bank. A refund from us is faster for you than a chargeback, and we will never refuse a refund that this policy allows.

7. Your legal rights

Nothing in this policy limits any refund or cancellation rights you have under the consumer protection laws of your country.

8. Contact

Questions about a payment: hello@starvenicky.com.